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Return policy
- Eligibility: Returns are accepted for damaged or defective items only.
Timeline: You must contact us within 5 days of receiving the product for returns or exchanges.
Condition: The item must be unused and in its original packaging for a return to be processed.
Non-Returnable Items: Custom orders and digital products are non-returnable.
Process: Contact us at info@petalsnjewels.com with your order number and photos of the item for a return.
Refunds: Refunds are processed within 2 days of receiving the returned item. Shipping costs are non-refundable.
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